This refund policy applies to all Proweaver services.
Requests for refunds must be filed within any of the following:
Within 30 days from the day we received the payment.
Within 60 days from the day we started the service.
Within 90 days from the day we launched/completed the project.
Requests for refunds are considered when the client’s claim falls into either of the following categories:
If the service is not delivered within the agreed-upon timeframe or is not completed at all, the client may be entitled to a refund within an acceptable timeframe, as stated in Section 1.2.
If the client expresses dissatisfaction with the service provided and it cannot be adequately resolved through other means (such as offering modifications to fix the issues or another replacement), a refund may be a reasonable resolution.
If the client is charged incorrectly, such as a pricing error or an overcharge, issuing a refund to correct the mistake is typically expected.
In cases where the client experiences significant issues or poor customer service that negatively impacts their experience, a refund may be warranted as a gesture of goodwill.
If the closure of the client's business is due to unforeseen circumstances beyond their control, such as natural disasters, government mandates, or health emergencies, a refund is generally appropriate.
To request a refund, please contact our sales agent via email or phone. Provide relevant details, including your name, purchase date, project details, and reasons for the refund request.
Our team will evaluate the refund request based on the eligibility criteria mentioned in Section 1. If the request meets the criteria, we will initiate the refund process.
If the request to refund is valid, the amount to be refunded will be according to the following:
We can refund the 50% of the amount paid.
We can refund the amount equivalent to the unused month/service in pro rated basis.
The refund will be issued through Paypal. Please allow up to 24-72 hours from the date of approval for the refund to be processed and reflected in your account.
In situations where the client's request is past the number of days as indicated in Section 1, we are unable to issue refunds.
A refund might not be given if the project is delayed as a result of the client's tardy or nonexistent collaboration, delayed feedback, or failure to deliver the needed materials within a month without prior notice.
We offer a certain number of revisions as part of our services. Once the allotted revisions are exhausted, any additional revisions may be subject to an additional fee.
If modifications or additions are requested by the client after project delivery, the refund policy may not apply, and additional charges may be incurred.
We shall not be liable for any delays, interruptions, or failures to perform our services resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, power outages, or third-party service failures.
Our liability for any claim related to our services is limited to the amount paid for the specific service in question. For reseller accounts, servicing and refunds will only be provided in accordance with the terms of the reseller's contract with Proweaver. Regardless of the justifications the reseller's client provided for wanting a refund, it shouldn't have any bearing on the contract between Proweaver and the reseller.
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.
If you have any questions or require further clarification, please reach out to our team.