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Proweaver Refund Policy

At Proweaver, we work hard to give our clients the utmost satisfaction. However, we acknowledge that there can be circumstances in which a refund is required.

This "Refund Policy" informs you of your entitlement to a refund as well as the terms and circumstances that comprise the policy. Please read this policy carefully to understand your rights and the requirements for receiving a refund.

woman in laptop with a dollar, refund policy concept

Refund Eligibility:

  • Services Covered:

    This refund policy applies to all Proweaver services.

  • Time Limit:

    Requests for refunds must be filed within any of the following:

    1. For services/projects that haven't started yet:

      Within 30 days from the day we received the payment.

    2. For on-going services/projects:

      Within 60 days from the day we started the service.

    3. For completed/launched projects:

      Within 90 days from the day we launched/completed the project.

  • Refundable Circumstances

    Requests for refunds are considered when the client’s claim falls into either of the following categories:

    1. Non-Completion or Delayed Service:

      If the service is not delivered within the agreed-upon timeframe or is not completed at all, the client may be entitled to a refund within an acceptable timeframe, as stated in Section 1.2.

    2. Dissatisfaction with the Service:

      If the client expresses dissatisfaction with the service provided and it cannot be adequately resolved through other means (such as offering modifications to fix the issues or another replacement), a refund may be a reasonable resolution.

    3. Overcharges or Pricing Errors:

      If the client is charged incorrectly, such as a pricing error or an overcharge, issuing a refund to correct the mistake is typically expected.

    4. Customer Service Failure:

      In cases where the client experiences significant issues or poor customer service that negatively impacts their experience, a refund may be warranted as a gesture of goodwill.

    5. Force majeure or unforeseen circumstances:

      If the closure of the client's business is due to unforeseen circumstances beyond their control, such as natural disasters, government mandates, or health emergencies, a refund is generally appropriate.

Refund Process:

  • Contact Proweaver Sales Agent:

    To request a refund, please contact our sales agent via email or phone. Provide relevant details, including your name, purchase date, project details, and reasons for the refund request.

  • Evaluation:

    Our team will evaluate the refund request based on the eligibility criteria mentioned in Section 1. If the request meets the criteria, we will initiate the refund process.

  • Refund Amount:

    If the request to refund is valid, the amount to be refunded will be according to the following:

    1. For one-time/non-renewing services:

      We can refund the 50% of the amount paid.

    2. For subscription/renewing services:

      We can refund the amount equivalent to the unused month/service in pro rated basis.

  • Refund Method:

    The refund will be issued through Paypal. Please allow up to 24-72 hours from the date of approval for the refund to be processed and reflected in your account.

Non-Refundable Circumstances:

  • Late Filing of Refund:

    In situations where the client's request is past the number of days as indicated in Section 1, we are unable to issue refunds.

  • Delays Caused by the Client:

    A refund might not be given if the project is delayed as a result of the client's tardy or nonexistent collaboration, delayed feedback, or failure to deliver the needed materials within a month without prior notice.

Modifications to Services:

  • Revisions:

    We offer a certain number of revisions as part of our services. Once the allotted revisions are exhausted, any additional revisions may be subject to an additional fee.

  • Modifications:

    If modifications or additions are requested by the client after project delivery, the refund policy may not apply, and additional charges may be incurred.

Exclusions and Limitations:

  • Inevitable Events:

    We shall not be liable for any delays, interruptions, or failures to perform our services resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, power outages, or third-party service failures.

  • Liability:

    Our liability for any claim related to our services is limited to the amount paid for the specific service in question. For reseller accounts, servicing and refunds will only be provided in accordance with the terms of the reseller's contract with Proweaver. Regardless of the justifications the reseller's client provided for wanting a refund, it shouldn't have any bearing on the contract between Proweaver and the reseller.

Policy Updates:

  • We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

    By purchasing our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund Policy.

    If you have any questions or require further clarification, please reach out to our team.